How do I place my membership on hold or cancel it?
To make changes to your membership (including holds and cancellations), please complete the Membership Change Form.
Hold: Injured or planning an extended trip? Holds may be applied for up to six months once per 12-month period. Holds must be requested at least two days prior to the account's bill date. Auto-billing will resume as usual after the hold period has ended. Additional holds may be placed on an a membership on a case by case basis, including reasons due to pregnancy complications, maternity leave, or other medical reasons.
Cancellation: Memberships may be cancelled on accounts in good standing with at least one month's membership paid in advance of the cancellation. No memberships may be cancelled during a membership hold. Recurring memberships require a 3-month minimum commitment or a $25 early cancellation fee will be applied. Cancellations require one month's notice prior to the start of the next billing cycle. No refunds will be given for dues already paid. This membership is not transferable to another person or anywhere outside the North Metro Denver franchise. Once a membership is cancelled, a $30 reactivation fee will be due to re-enroll.